Medical Receptionist

Responsibilities

• Greet patients warmly, creating a sense of value and community.

• Guide patients through check‑in processes, including assisting with virtual tablets and addressing any questions or concerns.

• Ensure a seamless guest flow by communicating effectively about walk‑ins, schedule changes, or patient needs.

• Troubleshoot patient issues and elevate concerns to the appropriate team members, such as the office manager, physician, or billing department.

• Perform all opening and closing tasks for the front desk and lobby, including printing patient demographics and schedules.

• File necessary paperwork.

• Maintain a clean and organized lobby area.

• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on‑site needs.

• Foster an atmosphere of teamwork, contributing to the overall success of the office.

• At least 1 year in a customer service role.
• Preferred previous experience in a medical office setting
• A patient‑centered approach, ensuring every guest feels welcome and valued.
• Strong verbal communication abilities.
• Proficiency with computers and technology or the ability to quickly learn.
• Exceptional organizational and multitasking skills.

Demonstrates strong verbal communication and exceptional organizational skills while fostering a patient‑centered approach in a medical office environment. Proficient in managing guest flow and utilizing technology to enhance patient experiences.