Senior Practice Manager - Behavioral Health

Saint Joseph, MO, United States (On-site)

The Practice Manager works under the supervision of the Director and works with the Medical Director to develop and implement clinic goals. Provides day-to-day oversight of clinic operations and supervision of staff to assure an excellent patient experience. Ensures practice meets operational, revenue cycle, quality and financial benchmarks. Ensures practice meets strategic initiatives and improves fiscal management. Demonstrates human resource management through effective talent life cycle management including recruiting, onboarding, mentoring, employee development, engagement, retention, performance management, and time keeping.

Ensures good provider and caregiver relationships by promoting teamwork.

• Clinic Operations Oversight:
  Provide oversight of practice operations, ensuring optimal workflow processes with a focus on team support. Ensures a clinic culture is maintained in a positive and upbeat work environment for all caregivers.
• Growth and Strategy:
  Works closely with Directors and Medical Group leadership to operationalize strategic initiatives and ensure realization of defined tactics. Outreach Clinic Operations:
  Oversees the operations of outreach clinics to ensure continued growth back to the organization.
• Communication:
  Assures effective and timely communications at various levels through the assigned work area, with a strong focus on provider, staff and patient relationships.
• Caregiver Supervision:
  Oversees day to day management of clerical, clinical support, and ancillary caregivers, including hiring, performance reviews, employee relations, and separations.
• Scheduling:
  Maintains oversight of caregiver and physician schedules to ensure adequate department staffing, provider efficiency, and patient throughput.
• Financial Management:
  Maintains clinic financials while working with finance and revenue cycle to ensure optimal results. This includes overseeing supply orders, front-end collections, overall clinic expenses, including budgeting and financial reports and issues. Submits payroll and maintains accurate time logs for caregivers.
• Performance Management/Human Resources:
  Conducts mid-year/annual caregiver evaluations, performs and documents coaching, corrective actions, hiring and separations of caregivers, onboarding and training.
• Track provider CME expenses and time‑off requests. Works collaboratively with HR and business partners to ensure processes are followed with HR issues. Electronic Health Records (EHR). Ensures caregiver training and proficiency in the clinics EHR software.
• Patient Engagement:
  Manages patient engagement tools such as self‑scheduling, appointment reminders and fast pass to allow enhancement for the patient experience. Communicates results of patient satisfaction to the team to ensure positive improvements. Patient Relations:
  Responds to patient complaints and addresses billing concerns, including eligibility verification, denials, and potential write‑offs.
• Caregiver Engagement and Development:
  Schedules and conducts one‑on‑one meetings with caregivers to provide ongoing feedback and support, facilitates huddles and rounding to address real time issues. Ensures caregivers and providers have the tools needed to perform their duties. Utilizes feedback from caregiver surveys to optimize work environment and culture.
• Facilities Management:
  Addresses day‑to‑day clinic needs, from caregiver requests to maintenance repairs, in collaboration with the Director, as needed.
• Performance:
  Establish key performance indicators and coaches as needed to identify and address gaps in quality metrics, and track progress towards established goals.
• Compliance/Regulatory:
  Ensure timeliness of complaint…