Front Desk Agent

Overview

Join Our Team at the Residence Inn by Marriott St. Louis O’Fallon. The hotel is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us: Working at the Residence Inn St. Louis O’Fallon offers professional growth within the Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment.

Why This Role? As a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless experience from check-in to check-out. The role involves interacting with a diverse range of travelers and building strong communication and problem-solving skills.

• Comprehensive Benefits:
  Medical, Dental and Vision
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assist guests with the check-in and check-out process, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handle payment transactions, including room charges, deposits, and refunds, ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinate with other hotel departments (housekeeping, maintenance) to address guest needs and resolve issues promptly.
• Providing Information:
  Offer information about hotel services, amenities, local attractions, and transportation options to assist guests.
• Problem-Solving:
  Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upsell rooms and promote hotel amenities to enhance the guest experience.
• Ensuring Security:
  Follow safety and security protocols, verify guest identification, and monitor for suspicious activity.

• Previous experience in customer-facing roles (hospitality, retail, or food service) is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with computers and reservation or property management systems (PMS).
• Strong verbal and written communication skills for professional interactions.
• Experience handling guest complaints or resolving conflicts calmly and effectively.
• Experience managing multiple tasks (answering phones, handling reservations, assisting guests) in fast-paced environments.
• Familiarity with front desk operations or reservation systems is a plus.
• A high school diploma or equivalent.

Applicants should have flexibility to work weekends and holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

We value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.