Manager, HR Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, HR Services Overview

Talent Acquisition Operations is a core function within Mastercard's Global Business Services Center (GBSC) New Hire Services (NHS) organization and is responsible for delivering a seamless, efficient, and scalable hiring experience across the enterprise. The Manager, Talent Acquisition Operations NAM/LAC provides leadership and operational oversight for Talent Acquisition Operations across North America and Latin America, ensuring the smooth delivery of hiring support services from recruitment through Day 1 onboarding.

This role is accountable for regional service delivery, workforce management, operational excellence, process execution, stakeholder management, governance, and continuous improvement while leading a team supporting hiring activities across the region. The role partners closely with Talent Acquisition, HR, Legal, Compliance, Technology, and business stakeholders to deliver a consistent, high-quality hiring and onboarding experience.

• Lead the NAM/LAC Talent Acquisition Operations team, providing day-to-day leadership, coaching, and performance management.
• Ensure the successful execution of TA Operations services supporting the hiring lifecycle through Day 1 onboarding.
• Drive operational excellence through adherence to standardized processes, controls, governance, and service level expectations.
• Partner closely with Talent Acquisition, HR, Legal, Compliance, Technology, and business stakeholders to provide a seamless hiring experience.
• Manage workforce capacity, workload balancing, and resource planning across the regional team.
• Identify opportunities for process simplification, automation, and continuous improvement to enhance efficiency and quality.
• Monitor operational performance, service metrics, and stakeholder feedback, proactively addressing risks, escalations, and service issues.
• Support executive hiring activities, acquisitions, audits, and other initiatives requiring specialized operational support.
• Foster a culture of accountability, collaboration, engagement, and continuous improvement within the team.
• Partner closely with broader NHS teams, including Employee Lifecycle Transactions and Background Screening, to ensure an integrated hiring experience.

• Experience leading Talent Acquisition Operations, HR Operations, Shared Services, or related operational teams.
• Proven ability to manage teams and deliver results in a fast-paced, matrixed, multinational environment.
• Strong operational, analytical, and problem-solving skills with a focus on service excellence and process improvement.
• Experience implementing process enhancements, standardization initiatives, and operational efficiencies.
• Ability to build effective partnerships with stakeholders across Talent Acquisition, HR, and business functions.
• Strong leadership, communication, coaching, and change management skills.
• Experience leveraging data, service metrics, and operational insights to drive business decisions and improve outcomes.
• Demonstrated ability to manage multiple priorities, escalations, and deadlines while maintaining a high level of service quality.
• Excellent MS Office Suite
  
  Skills:
  
  Excel, Word, and Outlook. HR systems experience a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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