Accountability Specialist

• Manage formal performance accountability cases end to end, including intake, documentation, tracking, milestone management, decisions, outcomes, and closure
• Coach and guide managers and HRBPs through formal performance accountability processes
• Draft, review, and quality-check Plans for Improvement, letters, case summaries, and supporting documentation
• Maintain accurate case records and system data for reporting, audit readiness, process consistency, and follow-up actions
• Assess, prioritize, and route case intake, coordinating with Legal and regional subject-matter experts where local requirements or works council considerations apply
• Communicate with managers, HR partners, and employees throughout the process
• Support performance meetings, formal outcome communications, and post-outcome actions such as separation or exit processing
• Identify and escalated legal, reputational, employee relations, and process risks
• Contribute case insights, trends, and lessons learned to KPI and quality reviews, training, office hours, FAQs, and continuous improvement efforts
• Partner with people managers, HRBPs, Legal, and the Employee Relations Team to deliver consistent, fair, timely, and compliant outcomes

• Bachelor’s degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field, or equivalent experience in HR or Employee Relations
• 3+ years of experience in HR, Employee Relations, Performance Management, or a related people function, including hands-on case management experience
• Ability to interpret and apply HR policies and performance management frameworks
• Experience using HRIS or case management tools, preferably Workday
• Strong written communication skills for preparing clear, objective, and defensible performance documentation
• Strong judgment, discretion, and integrity in handling sensitive employee matters
• Ability to identify and assess potential risk in sensitive employment situations
• Ability to manage multiple cases and deadlines in a fast-paced environment with attention to detail and follow-through
• Ability to work effectively across managers, HRBPs, Legal, and regional stakeholders
• Must not require GM immigration sponsorship now or in the future

Demonstrates expertise in managing performance accountability cases, including documentation, tracking, and compliance with HR policies. Proficient in using HRIS tools like Workday and skilled in effective communication with stakeholders throughout the performance management process.

• Case Management Experience
• HRIS Proficiency (Workday)
• Performance Management Frameworks
• Strong Written Communication
• Risk Assessment in Employment Situations

• Performance Accountability Management
• Documentation and Reporting
• Case Intake Assessment
• Quality Checking
• Milestone Management

• Coaching and Guiding
• Judgment and Discretion
• Attention to Detail
• Collaboration with Stakeholders
• Communication Skills

• Human Resources
• Employee Relations
• Performance Management
• Compliance
• Audit Readiness

• HRIS
• Case Management Tools
• Workday