Program Management Analyst

Program Management Analyst I

The New Hatch team offers to help organisations plan, design and implement technology solutions. Some of the most common technology solutions.

• Engage and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development team on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless post mortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.

New Hatch is a cutting-edge IT consulting company that offers organisations to help them make informed technology decisions and improve their IT systems and processes.