Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Program Manager 1

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our Decency Quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

AI & Decision Product Enablement (AI & DPE) is Mastercard’s innovation engine for AI‑driven decisioning at global scale. Our mission is to enable industry-leading AI and decisioning products that power real‑time intelligence across the Mastercard network and beyond—delivering business agility with resiliency, availability, and elastic scalability.

AI & DPE is comprised of multiple programs supporting over 50 different market‑facing products across Mastercard Services product groups which protect and enable our cardholders, deliver valuable services to our thousands of customers, and both enable significant revenue and protect Mastercard.

We build and enhance products that process global volumes every second with latency measured in milliseconds, supporting hundreds of AI models and hundreds of thousands of business rules to protect and optimize commerce worldwide.

The Program Manager 1 role provides coordination and execution support at the division level, ensuring that strategic initiatives are planned, organized, and delivered effectively. This role is responsible for managing the flow of work, aligning priorities, and maintaining structure across efforts that support the executive leadership office. It emphasizes organizing development and implementation activities, driving clarity in timelines and deliverables, and supporting operational rhythms that enable leaders to make informed decisions efficiently.

In practice, this role contributes to the leadership office by bringing discipline to planning, guiding execution through structured processes, and ensuring that milestones and cross‑team activities remain on track. It serves as a connective function—translating strategy into coordinated actions, maintaining oversight of execution progress, and helping remove blockers that could impede delivery. Through consistent operational stewardship, the Program Manager 1 strengthens execution excellence and supports the organization’s ability to deliver on high‑priority initiatives.

• Strong written and oral communications
• Experience planning and organizing amidst changing and competing priorities
• Ability to represent team services with confidence to stakeholders and adjacent teams, organizing meetings and follow‑up actions as needed
• Competent in identifying, tracking, and mitigating needed actions, risks and issues across programs, ensuring proactive communication and escalation
• Comfortable working across both business and technical stakeholders, translating needs and ensuring clarity of scope, outcomes, and priorities
• Solid critical thinking skills to apply to issues and topics to discern actions
• Highly organized with strong communication skills, able to simplify complex information and craft clear, actionable narratives for diverse audiences
• Proactive and outcome‑driven mindset, with the ability to take ownership of ambiguous spaces and bring structure…