Service Management Reliability Engineer

** Our Purpose
*** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
*** Title and Summary**### Service Management Reliability Engineer###   At Mastercard Technology, we work to connect and power an inclusive, digital economy that benefits  everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard  What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.  And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global  commerce and connect people everywhere to the vital goods and services they need every day.  

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration  of ideas and perspectives. A place that celebrates your strengths, values your experiences and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.
About the Role  The Business Operations (Biz Ops) team is seeking a Service Management Reliability Engineer (SMRE).  The role of the Business Operations Organization is to be the production readiness steward for  Mastercard products. As a Biz Ops SMRE, we are responsible for assuring highly reliable service  functionality by creating and maintaining service management strategies, tools, and service-level  objectives to deliver reliable, zero-touch solutions for application and infrastructure products and  services.

We see the big picture and help create and enforce operations standards while facilitating an  agile and learning culture.
SMREs primarily support the development of documentation, analysis, and improvement of processes  and strategies, enabling program teams to realize goals of proactive engagement in the development  lifecycle, thought leadership within service management strategies, reliability of tools and service level  objectives, and automated solutions. We help program teams adhere to regulatory, and risk compliance  to policy and are often involved in federated roles such as change, incident, problem, or service request  managers, communication leads, process leads, program managers, and/or others.
Ultimately, the role of Business Operations is to align Product and Customer-focused priorities with  Operational needs by providing continuous feedback throughout the lifecycle.
Role Qualifications  The ideal candidate will have experience in many of these areas:  
• Bachelor’s degree in information systems, Information Technology, Computer Science,  Engineering, or equivalent work experience.  
• Have a curiosity to ask the right questions to identify the root cause, solve upstream challenges,  and act with a bias toward action with pervasive ownership over your domain, the problem  space, and the mission before you.  
• SMREs daily employ critical…