Technical Lead L1

Responsibilities

• Provide application support for banking/card payment industry applications.
• Monitor and troubleshoot systems using Splunk and Dynatrace alert monitoring.
• Work shifts, including morning, afternoon, and weekend support.
• Coordinate ITSM processes: change, incident, service ticket, work orders.
• Participate in infrastructure maintenance on Unix/Linux environment.
• Create and maintain alerts and dashboards.

• Excellent communication skills.
• 5–8 years of experience implementing and maintaining Unix/Linux.
• Strong knowledge of SQL (Postgre
  
  SQL).
• Experience with ITSM processes (change, incident, work orders).
• Experience in monitoring with Splunk and Dynatrace.
• Willingness to work shifts and weekend support.

• Monitoring / Observability:
  Splunk/Dynatrace dashboard creation, alert creation, alert monitoring.
• Experience with AWS (EC2, Cloud Watch, Lambda).
• Automation skills using shell scripting, Ansible, python, XLR.
• Knowledge of PCF – Pivotal Cloud Foundry.

The expected compensation for this role ranges from $60,000 to $135,000, depending on geographic location, minimum wage obligations, skills, and relevant experience. Eligible for Wipro's standard benefits: medical, dental, disability insurance, paid time off (including sick leave), and other leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Wipro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process. Accommodations must be communicated in advance of the application and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.