Senior Site Reliability Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer

Overview:

Who Is Mastercard:

Mastercard is committed to connecting and powering an inclusive, digital economy that benefits everyone, everywhere. The company focuses on making transactions safe, simple, smart, and accessible. Through secure data, global networks, strong partnerships, and a passion for innovation, Mastercard helps individuals, financial institutions, governments, and businesses reach their full potential.

A core part of Mastercard's identity is its Decency Quotient (DQ)-a cultural foundation that guides how employees work, collaborate, and lead. Mastercard fosters a culture of inclusion that respects individual strengths, perspectives, and experiences. The company believes that diversity drives better decisions, fuels innovation, and leads to stronger business outcomes.

Technology at Mastercard shapes the future of the digital economy. The organization builds revolutionary systems that make global commerce more connected, inclusive, sustainable, and secure.

Mastercard technologists work on a truly global network, creating critical systems and products that enable people everywhere to access essential goods and services. The culture is inclusive, diverse, and collaborative-celebrating strengths, valuing experience, and offering flexibility to build a career across disciplines and continents.

Employees work alongside experts and leaders at all levels, improving existing systems and inventing what comes next.

About the Role:

Business Operations (Biz Ops) - SRE / Operational Readiness Architect

The Business Operations (Biz Ops) team serves as the production readiness steward for Mastercard products. As a Business Operations Site Reliability Engineer (SRE) / Operational Readiness Architect, the mission is to ensure platform stability, health, and resilience.

Key Responsibilities

* Foster developer ownership and empower teams to build resilient, fault tolerant, scalable products.

* Support developers during the build phase with operational design, automation, capacity planning, and monitoring

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- Establish and enforce operational standards while promoting an agile, learning focused culture.

* Lead triage and root cause analysis with a focus on business impact and blameless post mortems.

* Engage early in the development lifecycle to proactively manage production and change activities.

* Drive risk management, compliance, and mitigation across environments.

* Align product and customer priorities with operational needs through continuous feedback.

* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in Dev Ops automation and best practices. Practice sustainable incident response and blameless post-mortems.

* Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

* Work with a global team spread across tech hubs in multiple geographies and time zones

* Share knowledge and mentor junior resources

Team Specific Skills /Operational Readiness Architect

* Serve as the primary contact for application health, performance, and capacity.

* Support services before launch through system design consulting, capacity planning, and launch reviews.

* Partner with development and product teams to define monitoring and alerting strategies.

* Build frameworks that enable zero downtime deployments.

ITSM Practices

* Analyze ITSM activities and provide feedback to development teams on operational gaps and resiliency concerns.

Role Qualifications

* BS in Computer Science or related technical field, or equivalent practical experience.

* Curiosity and appetite for automation, new technologies, and scalable architectures.

* Strong problem solving skills, communication abilities, ownership, and drive.

* Interest in large scale distributed systems design, analysis, and troubleshooting.

* Ability to work in diverse, matrix based, geographically distributed teams.

* Balance between long term system health and short term fixes.

* Ability to collaborate cross functionally with clear understanding of expected system behavior and monitoring needs.

* Experience in industry standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual…