IT Technical Services

Responsibilities

• Answer questions and/or resolve computer problems for users in person, or traveling users working offsite at a remote location.
• Provide assistance and guidance concerning the use of computer hardware and software, including printing, software installation, e‑mail, and operating systems.
• Provide hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and/or services.
• Install, configure, and provide ongoing support for the divisional Local Area Network (LAN).
• Maintain computer inventory.
• Work with yearly IT budgets.
• Monitor/maintain/support local networks to ensure availability to all users.
• Work with senior‑level network support personnel and client‑server specialists when implementing new corporate rollouts of hardware/software.
• Work with Intermec/Motorola bar code scanners, printers and related shipping systems.
• Some after‑hours/weekend work possible.
• Maintain an Avaya phone system (new user setup).
• Provide limited support with the corporate ERP system (M2K/SAP).
• Additional IT‑related tasks as requested by Management.

As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment‑related accommodations for disabilities are available upon request throughout the recruitment and assessment process for applicants with disabilities.