Endpoint Conferencing Engineer

We are committed to understanding the needs of the homes and businesses we serve. That's why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

• Adaptability:
  We embrace change, continuously seeking opportunities for improvement while remaining open‑minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration:
  
  We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
• Ownership:
  We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

Spire is seeking an Endpoint Conferencing Engineer to design, operate, and continuously improve the enterprise audio‑visual (AV) and collaboration environment. This role delivers a reliable, intuitive, and executive‑ready Microsoft Teams Rooms (MTR) and video conferencing experience across offices, conference rooms, and live event spaces.

This is a hands‑on engineering role that blends deep AV technical expertise with a strong customer‑first mindset. The successful candidate partners closely with IT, Facilities, Security, and Mobility teams to deliver a consistent, high‑quality collaboration experience that supports productivity, safety, and business outcomes across the organization.

• Engineer, standardize, and support enterprise collaboration environments, including Microsoft Teams Rooms, room AV systems, and mobile collaboration endpoints across a distributed footprint.
• Design, deploy, and maintain AV conferencing systems (cameras, microphones, DSPs, displays, control platforms, and room automation) emphasizing reliability, repeatability, and supportability.
• Provide technical ownership for mobility endpoints (iOS/iPadOS and related platforms), ensuring collaboration and voice devices are secure, well managed, and operationally reliable.
• Serve as Tier 3 escalation for complex AV and mobility incidents, performing cross domain troubleshooting (network, device, platform, carrier) and driving prevention of repeat issues.
• Partner with Network, Facilities, Security, and Mobility teams on architecture decisions supporting new builds, renovations, acquisitions, cellular coverage, and collaboration technology refreshes.
• Administer and optimize mobile device management (MDM/UEM) policies, enrollment processes, OS update strategies, and configuration standards.
• Monitor service health across AV rooms and mobile endpoints, including firmware and OS compliance, performance trends, call quality, and recurring failure patterns; drive root cause analysis and long term remediation.
• Support carrier related technical initiatives, including voice quality investigations, Wi Fi calling behavior, emergency calling requirements, and post deployment validation of cellular services and boosters.
• Plan and support executive meetings, live events, and other high visibility sessions, providing calm technical leadership and a high confidence user experience.
• Manage endpoint and AV lifecycle activities, including staging, deployment, inventory management, refresh planning, and responsible decommissioning or recycling.
• Develop and maintain technical documentation (standards, SOPs, diagrams, and knowledge articles) and enable Tier 1 and Tier 2 teams through training, playbooks, and mentorship.
• Evaluate emerging AV, UC, and mobility technologies and recommend standards, automation, and process improvements.

• Customer First Mindset:
  Delivers empathetic, professional, and clear support focused on exceptional employee experience.
• Collaborative Team Player:
  Works effectively with peers, cross functional partners, and leadership.
• Mentor & Knowledge Sharer:
  Actively coaches Tier 1 and Tier 2 teams through training and documentation.
• Calm Under Pressure:
  Maintains composure during executive meetings, live events, and service impacting incidents.
• Strong Communicator:
  Explai…