Help Desk Technician

Brooksource is seeking Help Desk Support Specialists to assist with a large‑scale merger initiative across our St. Louis and Charlotte offices. In this onsite role, you will support end users during the merger onboarding process by helping them claim accounts, set up passwords, register VIP tokens, and resolve basic access issues. This is a high‑volume, customer‑facing support position ideal for individuals with strong communication skills, reliability, and an interest in IT.

The project runs from July 1st through October 24th
, offering hands‑on experience in a fast‑paced environment with consistent training and structured workflows.

• Assist users with account claiming and initial login steps
• Support password setup and basic authentication troubleshooting
• Register VIP tokens and guide users through verification processes
• Answer common user questions related to merger onboarding
• Provide clear, friendly, and professional customer service
• Document interactions and follow established support procedures
• Participate in approximately two weeks of structured training
• Potentially support additional tasks if ticket volume increases

• Strong customer service background (retail, food service, call center, etc.)
• Professional communication skills and a positive, helpful personality
• Dependability, punctuality, and ability to follow a consistent schedule
• Basic computer literacy and comfort navigating simple technical steps
• Interest in IT or prior exposure through classes, training, or self‑learning

• Opportunity to gain hands‑on IT support experience in an enterprise environment
• Structured training program to build foundational technical skills
• Monday–Friday schedule with no weekend work
• Consistent 9‑hour shift options (including lunch):
• 7 AM – 4 PM
• 8 AM – 5 PM
• 9 AM – 6 PM
• Exposure to enterprise support processes and ticketing systems
• Relationship‑driven experience with Brooksource recruiters and account teams
• Potential eligibility for paid holidays (Memorial Day, Fourth of July) depending on final client policy
• Supportive environment with clear expectations and daily guidance

Interested candidates can apply directly through this posting with a single click. A Brooksource recruiter will follow up to discuss the opportunity, interview process, and next steps.

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience‑Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. We offer flexible hiring models and are a certified partner of leading platforms, enabling us to deliver scalable, end‑to‑end technology solutions.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The pay rate for this role is set at $17/hour based on project budget. Additional factors considered in extending an offer include responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.