Business Analyst, Vice President

The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

• Serves as a trusted resource between the business/user/stakeholder communities and the technical staff/developers to provide expertise in transforming business needs into technical requirements so solutions to meet user objectives can be delivered.
• Utilizes understanding of both business process and industry standard technical solutions to re-architect, streamline, simplify and implement new systems and reporting infrastructure for enterprise user base.
• Leads in the deployment/adoption of Business Intelligence reporting tools to simplify existing and build new reporting infrastructure.
• Supports the current state technical infrastructure/environment/user base/sampling/system admin duties/ad-hoc reporting needs.

• Provides monthly statistical samples for Quality Assurance (QA) / Underwriter Performance Review (UPR) and Wealth (WLTH) functions. Maintains workflow reporting.
• Creates, runs and modifies SQL queries and corresponding reports for entire management team.
• Actively leads efforts to simplify and enhance the overall systems, reporting and sampling customer experience through use of Business Intelligence tools and system automation.
• Leads in the business process design or redesign and documentation within systems, sampling and reporting spaces.
• Gathers, refines and validates business requirements, interdependencies, potential risks and issues.
• Translates business requirements into functional specifications and manages changes to such specifications.
• Designs and tests system fixes, new features and new reports in DEV, UAT, PROD & CoB.
• Manages/maintains JIRA user stories/bugs/issues.
• Works on multiple projects as a project team member, at times as a project leader.
• Manages/maintains SharePoint site(s).

• 5 - 10 years of experience.
• Business Intelligence Reporting (e.g., Tableau, SSRS).
• Strong SQL experience with Microsoft SQL Server, Postgres, Teradata, etc.
• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis.
• Experience with JIRA.
• Experience with all phases of Software Development Life Cycle.
• Comprehensive knowledge of the principles of business analysis.

• Bachelor's degree/University degree or equivalent experience.

• Mortgage industry knowledge is a plus.
• Sampling/statistical knowledge is a plus.
• Artificial Intelligence knowledge is a plus.
• Process Mapping/Improvement knowledge/experience is a plus.
• Good time management, communication and presentation skills.
• Can work both individually and as part of a team.
• Self-starter.

Technology

Business Analysis / Client Services

Full time

Ofallon Missouri United States

$ - $

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Jun 23, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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