Director Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Software Engineering

The Mastercard Developer Workbench, part of the MSBX (Mastercard Software Builder Experience) division, is evolving from a cost-allocation construct into a unified, developer-centric platform. With over 11,500 software engineers across the organization, Mastercard is investing in a dedicated product team to deliver an integrated, end-to-end developer experience.

The Developer Workbench brings together five core MSBX products - Builders Hub, Dev Flow, Test Flow, Dev Insights, and Cloud Dev Ex - alongside cross-cutting tools including Git Hub Copilot, Claude Code, and Docker Desktop. This is a rare opportunity to shape the future of how engineers at one of the world's leading technology companies build, test, and ship software.

Role

* Lead and grow a team of engineers responsible for delivering and maintaining the Developer Workbench platform end-to-end.

* Own the strategic vision and roadmap for the Developer Workbench, evolving it from a chargeback mechanism into a cohesive, productized developer experience

* Drive the integration and enablement of software engineers' tools across the development lifecycle and usability.

* Establish and maintain a governed "birthright and optional tooling" catalogue, managing version life cycles, evaluating new tools, and retiring redundant solutions

* Partner with CTOs, product owners, and platform teams to align the workbench roadmap with engineering priorities across the organization

* Lead developer enablement programs - training, feedback loops, and adoption campaigns - to maximize the value of deployed tools across 11,500+ engineers

* Define and drive pre-provisioned onboarding environments that enable new hires to be productive within 30 minutes of day one

* Champion AI-augmented development practices including agentic coding tools, code assistants, and automated quality pipelines

* Establish transparent cost structures and demonstrate ROI for the workbench investment through productivity metrics, onboarding improvements, and tool adoption data

* Engage with finance, legal, and compliance stakeholders to ensure tooling governance meets Mastercard's security, regulatory, and budgetary requirements

* Actively participate in the Software Engineering Guild, sharing expertise and promoting standard engineering patterns across the organization

* Identify and drive meaningful, behavior-changing metrics that reflect developer productivity, satisfaction, and platform health

All About You

* History of success in software engineering, including multiple years in a director or senior engineering leadership role managing teams

* Proven track record building and leading platform or developer experience teams at enterprise scale

* Deep understanding of the modern developer tooling ecosystem, including:

* AI coding assistants:
Git Hub Copilot, Claude Code or similar

* Containerization and desktop dev environments:
Docker Desktop, Kubernetes, Dev Containers

* CI/CD and pipeline tooling:
Git Hub Actions, Jenkins, ArgoCD, or similar

* Developer portals and inner-source platforms:
Backstage, or similar

* Experience governing AI-powered developer tools in a highly regulated enterprise environment, including policy compliance, access controls, and responsible AI usage

* Strong understanding of developer experience (Dev Ex) principles and the ability to translate developer pain points into platform improvements

* Experience designing and delivering pre-provisioned, standardized development environments at scale

* Solid understanding of cloud platforms (AWS, Azure, GCP), including infrastructure automation and cloud-native development patterns

* Demonstrated ability to drive tool adoption through structured enablement programs, metrics, and feedback mechanisms

* Strong financial acumen - experience managing budgets, building cost transparency models, and articulating ROI to executive stakeholders

* Ability to navigate complex organizational dynamics and build alignment across engineering, finance, security, and product organizations

* Excellent written and verbal communication skills with the ability to tailor messaging from engineers to C-suite

* Experience with software development productivity metrics (e.g., DORA metrics, onboarding time, tool adoption rates) and using data to drive decisions

* Self-driven and comfortable leading in ambiguous, fast-evolving technology environments

* Strong understanding of Agile/Scrum methodologies and SDLC best practices from design through…