Lead Technical Program Manager

Job Title

Manage the SAFe Agile process to ensure the seamless delivery of software to market. Oversee various projects of a moderate complexity nature or has project accountability only at the departmental or divisional level. Responsible for planning, developing, and executing projects to meet business needs. Understand the systems scope and project objectives, as well as the role and function of each team member, in order to effectively lead the project team and ensure that business needs are met.

Ensure timely and accurate communication with project staff and key stakeholders throughout the life cycle of the project. Regularly communicate to management regarding the status of specific project deliverables. Identifies key barriers to a projects or departments success and actively manages all mitigation activities. Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of the business.

Effectively deal with and develop solutions to moderately difficult problems. Provide technical support to Business Owners during implementation of new products/services. Determine development impacts to current processing and work with analysts and engineers to ensure accuracy of enhancements. Document and coordinate audit controls and PCI requirements.

Broad knowledge in the areas of strategy, planning and project management required processes and techniques. In-depth knowledge of project planning techniques and automated project planning tools. Excellent knowledge and experience in managing scrum teams and the Agile (Scrum, SAFe) process. Excellent knowledge of project management processes, systems development methods, organizational change management concepts, and business process improvement methods. Experience working with technical applications and/or information systems, or equivalent.

Knowledge of Master Card and the payments industry preferred.