Director Enterprise Order Management Platform

Title and Summary

Director, Enterprise Order Management Platform

The Global Business Solutions Center (GBSC) Financial Systems organization is establishing an enterprise Order Management (OM) platform capability and operating model. The Director will lead the Cloud OM platform implementation and long‑term ownership, ensuring seamless integration across the enterprise order‑to‑cash landscape and enabling scalable delivery for current and future business programs.

• Own the end‑to‑end strategy, roadmap, governance, and operational readiness for the cloud Order Management platform, including platform standards, configuration direction, and lifecycle management across releases and enhancements.
• Lead design and delivery oversight for primary integrations, including Cloud OM – billing system (on‑prem), Cloud OM – CRM system, and Cloud OM – payment system, ensuring resiliency, data integrity, reconciliation, and control points across the O2C process.
• Apply deep understanding of Order‑to‑Cash workflows and how OM integrates with billing systems; ensure integration and process designs support billing accuracy, invoicing, revenue outcomes, and downstream financial controls.
• Establish a team and operating model that supports development teams and release management with clear requirements, integration mappings, test strategies, cutover planning, and production readiness activities for OM‑related deliveries.
• Oversee the run/maintain model for OM, including incident triage, root‑cause coordination, vendor engagement, escalation communications, and continuous improvement to ensure stable operations and stakeholder confidence.
• Partner with OM operations and business owners to define workflows, enable adoption, deliver training and communications, and identify automation opportunities that improve cycle time, quality, and transparency.
• Build and lead a team spanning integration/project business analysts, platform/system analysts, and operational support functions, creating role clarity, execution discipline, and a scalable model to support future enterprise platform integrations.

• Have a Bachelor's degree in Information Systems, Engineering, Finance, Business, or equivalent practical experience; MBA or advanced degree preferred.
• Demonstrate advanced expertise in Order Management platforms and Order‑to‑Cash processes, including fulfillment‑to‑billing touchpoints and integration dependencies across enterprise ecosystems.
• Have strong experience leading enterprise OM implementations and integrations, including cloud‑to‑on‑prem integration patterns, data mapping, process alignment, and end‑to‑end operational readiness.
• Bring hands‑on integration leadership across key platforms, specifically:
• Cloud OM (strongly preferred)
• CRM system (upstream commercial workflow / order capture / orchestration integration)
• Payment system (cloud and/or on‑prem integration)
• Billing platforms or any enterprise billing systems (required)
• Be experienced leading complex cross‑functional delivery, including driving design workshops, guiding configuration decisions, and overseeing testing (including UAT), cutover, and go‑live stabilization.
• Exhibit strong leadership presence and the ability to influence across business and technology stakeholders, driving standardization, governance, and clarity in decision‑making.
• Be skilled in communicating technical and process concepts clearly and translate complex integration topics into actionable plans, risks, and decisions for senior audiences.
• Demonstrate strong prioritization, execution rigor, and comfort operating in ambiguity while building a new platform capability and team model.

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual…