Senior Technical Program Manager

Senior Technical Program Manager

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview:

The Security Threat and Response Management (STRM)- NES program is a dedicated collection of self-organizing, high-performing, interdependent, co-located individuals representing diverse functional roles with all the necessary skills to build foundational platform capabilities that application teams leverage.

This program provides stewardship of enterprise-grade application architecture and design within the broader context of holistic software development. It drives architectural alignment, builds cross-team consensus, and leads the exploration of software innovations while enabling engineering excellence across the organization.

About the Role

As a Senior Technical Program Manager (TPM), you will drive the STRM program execution by aligning business priorities, technical strategy, and cross-functional delivery. You will partner closely with engineering, product management, and business stakeholders to deliver scalable, secure, and high-impact platform capabilities.

You will own end-to-end program delivery, ensuring alignment across multiple teams, managing dependencies, mitigating risks, and enabling predictable, high-quality outcomes.

Key Responsibilities

Program Strategy & Planning

• Translate business goals, technology strategy, and security priorities into scalable program roadmaps and execution plans.
• Partner with Product Managers and Architects to align feature roadmaps with long-term platform strategy.
• Decompose complex initiatives into manageable programs, milestones, and deliverables.
• Drive clarity on program scope, success metrics, and measurable outcomes.
• Continuously assess platform gaps and initiate programs to address emerging needs.
• Use data, operational metrics, and customer feedback to refine priorities and guide roadmap evolution.

Execution & Delivery

• Own end-to-end delivery of large, cross-functional technical programs.
• Define program milestones, manage dependencies, and ensure alignment across engineering and partner teams.
• Proactively identify, track, and mitigate risks, issues, and blockers impacting delivery.
• Monitor program health through metrics, dashboards, and regular status reviews.
• Ensure high-quality releases by embedding testability, observability, and operational readiness into delivery processes.
• Drive release readiness, launch coordination, and post-launch monitoring to ensure stability and adoption.
• Investigate anomalies in system or program performance and coordinate resolution with appropriate teams.

Cross-Functional Leadership & Communication

• Collaborate with Product Managers, Architects, Engineering teams, and business stakeholders to align priorities and execution.
• Facilitate cross-team planning, technical reviews, and program governance forums.
• Communicate program status, risks, and trade-offs effectively to both technical and non-technical stakeholders.
• Drive decision-making through structured problem-solving and data-driven insights.
• Ensure alignment across dependent programs and platforms to avoid delivery conflicts.

Operational Excellence

• Establish and improve scalable program management practices, processes, and governance models.
• Drive continuous improvement through retrospectives, feedback loops, and best practice adoption.
• Ensure compliance with security, reliability, and operational standards.
• Promote automation, efficiency, and standardization across program execution.

Growth & Mentorship

• Provide leadership and mentorship to junior TPMs and…