Manager, Product Development - Authentication and Data Reporting

Manager, Product Development - Payment Authentication and Data Reporting

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The candidate will join our Core Authentication Product team leading product operations and development strategy, execution, and customer performance initiatives across Mastercard's global authentication network. The authentication network is a Mastercard core strategic asset, directly striving to achieve a safer payment ecosystem in the card-not-present space. This role combines product development and product operations leadership to drive end-to-end delivery, data-driven decision making, and operational excellence across core authentication products.

We are a customer-facing product team focused on customer experience & performance, KPI monitoring, data quality, and governance across payment authentication. This role will lead these capabilities at scale, ensuring alignment with product strategy, regulatory requirements, and global stakeholder expectations.

Role and Responsibilities:

• Lead product operational delivery across Mastercard authentication and data-driven solutions
• Lead data product operations including intake, prioritization, governance, and support models to ensure scalable and consistent execution
• Own global authentication product monitoring and dashboard strategy for both new builds and enhancements
• Establish KPI frameworks, reporting solutions, and data products to support product performance and customer insights
• Partner with analytics and engineering to ensure data quality, governance, and accessibility across authentication products
• Enable data-driven insights to improve product performance, customer experience, and operational efficiency
• Analyze and troubleshoot complex authentication processing scenarios, performance issues, and system behavior
• Act as product/business owner to understand customer needs and translate requirements into reporting, monitoring, and product capabilities
• Partner globally with Product, Engineering, Analytics, Regional, Legal, Privacy, Franchise, and Pricing teams to align on complex initiatives and enhancements
• Ensure products and reporting meet regulatory requirements and internal governance standards, embedding risk-aware decision making into workflows
• Lead and influence cross-functional teams and stakeholders across all levels of the organization to drive alignment and results

All

About You:

• Strong experience in product development, product management, and/or product operations with leadership responsibilities
• Deep knowledge of data and reporting strategy. Experience with AI data consumption a plus.
• Strong background in data analysis, KPI development, and reporting (Power BI preferred)
• Ability to lead complex initiatives and manage multiple priorities in fast-paced, regulated environments
• Strong analytical, problem-solving, and data-driven decision-making skills
• Strong stakeholder management skills with ability to build and leverage relationships globally
• Superior communication, presentation, and interpersonal skills with ability to influence across all levels of the organization
• Strong project/program management skills with high attention to organization and execution
• Ability to thrive in dynamic environments and quickly adapt to evolving business needs
• Experience using Artificial Intelligence tools.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves…