Director, Customer Data & Asset Strategy

Director, Customer Data & Asset Strategy

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind.

The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network…all while driving innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.

Franchise Growth & Enablement is seeking a Director, Customer Data & Asset Strategy, responsible for advancing business ownership, governance, and technology enablement of customer data and franchise asset management capabilities across the enterprise. The role partners with Regional Franchise Growth & Enablement leads, Franchise Innovation, Technology, and cross-functional stakeholders to translate regional needs into scalable platform capabilities, improve the consistency and control of core customer and asset data, and support systems including My Company Manager, Company Onboarding Manager, and Company Admin.

The role also supports governance of the Franchise asset stack, including ICAs and BINs, with emphasis on data quality, lifecycle controls, documentation, audit readiness, and sustainable BIN supply. The Director supports the global 2-series BIN plan, contributes to next-generation BIN and ICA use cases, and helps implement automated, customer-consented data maintenance to improve accuracy, timeliness, traceability, and regulatory compliance. The responsibilities of this role will predominantly be:

• Franchise Growth & Enablement technology enablement
• Regional requirements execution:
• Asset Stack Ownership
• Sustainable BIN supply management
• 2-series BIN ubiquity
• Next-generation BIN and ICA use cases
• Automated customer data updates

The ideal candidate for this position has the following qualities:

• Experience in payments, financial services, network operations, franchise governance, customer onboarding, or related environments where data quality, controls, and operating discipline are critical.
• Strong understanding of payment network identifiers and franchise assets, including BINs, ICAs, TRIDs, WIDs, ARIDs, and MAIDs, and their impact on onboarding, authorization, routing, clearing, settlement, fraud, compliance, and reporting.
• Experience with customer data, master data, onboarding, licensing, entitlement, or asset management platforms, with the ability to translate business needs into requirements, roadmaps, controls, and scalable processes.
• Ability to partner with Technology, product, regional, and global teams to define priorities, support delivery, track adoption, and scale solutions across varied markets and regulatory environments.
• Governance and control mindset, including experience with data quality, lifecycle management, documentation, audit readiness, regulatory response, and operational transparency.
• Strong cross-functional execution skills, including structured intake, issue tracking, decision support, stakeholder alignment, and follow-through in a matrixed global environment.
• Ability to communicate complex operational, technical, and regulatory topics clearly to senior leaders, cross-functional partners, and regional stakeholders.
• Practical understanding of automation, workflow orchestration, APIs, rules-based processes, and data quality monitoring related to customer data maintenance.
• Exposure to BIN expansion, global identifier migrations, industry working groups, standards bodies, or ecosystem adoption efforts such as 8-digit BIN or 2-series BIN enablement.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or…