Financial Services Specialist, Crop & Livestock Insurance

Overview

Financial Services Specialist, Crop Insurance

Are you passionate about agriculture and motivated to make a difference in your community? FCS Financial, a proud member of the nationwide Farm Credit System, is looking for a proactive and detail-driven Financial Services Specialist, Crop Insurance to support our members!

If you’re organized, customer-focused, and enjoy working with technical documents, this role offers a great opportunity to grow your career in ag finance.

• Starting Salary: $40,000+, with opportunities to advance
• Strong Benefits: Competitive compensation and comprehensive benefits package
• Career Growth: Clear pathways for personal and professional growth

• Education: High school diploma required
• Experience: Customer service, technical documentation, and ag background preferred; crop insurance experience is a bonus
• Skills: Strong attention to detail, excellent communication, and a proactive mindset

• Open until filled
• Potential office locations: O’Fallon or Union, Missouri. Position supports insurance operations across O’Fallon, Union, and Farmington branches.
• Position is classified as Non-Exempt under the Fair Labor Standards Act.
• Flexible scheduling considered after the initial training, based on qualifications and needs.

Marketplace

Customer Services Team Leader – Insurance

None

• Document Processing (35%)
• Receives and tracks documents related to crop insurance policies
• Reviews documents for accuracy and requests additional information when needed
• Monitors process to ensure completion and compliance with internal and external requirements
• Data entry within AIP processing systems including mapping
• Generates reports to review accuracy and finalize processing

• Electronic File Management/CRM (25%)
• Scans documents into Document Management Program
• Verifies with CRM reports the proper conversion for each policy
• Sets up new contacts and updates contact records as needed
• Resolves discrepancies in CRM
• Purchases and retires stock through Cornerstone

• Customer Service (25%)
• Provides customer service through telephone, email and face to face interactions
• Coordinates with agent to schedule customer appointments
• Communicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs

• Insurance Claims Processing (5%)
• Enter customer claims with respective insurance companies
• Communicates with insurance representatives and/or adjusters to facilitate accuracy on claims

• Continuing Education (5%)
• Attends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license

• Mail Processing (5%)
• Processes incoming and outgoing daily mail
• Generates reports for bulk mailings
• Assists agent in reviewing reports for accuracy before mailing to customers

• n/a (Other duties as assigned to meet the needs of the organization.)

• High School diploma
• 1 year of related experience
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

• Working knowledge of the agriculture industry
• General knowledge of Association financial operating systems
• General knowledge of how crop insurance works
• Ability to obtain Missouri Crop Insurance License
• Skill in listening and conveying awareness of a customer’s problem or issue to find resolution
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Skill in prioritizing assignments to complete work in a timely manner
• Skill in gathering, compiling and organizing information
• Skill in utilizing time in an efficient and effective manner
• Skill in working as part of a team and collaborating with colleagues
• Skill in performing a variety of duties under the stress of frequent interruptions or distractions
• Skill in utilizing Microsoft Office to increase efficiency and/or effectiveness
• Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at Human and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information about our commitment to equal employment opportunity, please .