Electrical Service Department Manager

Electrical Service Department Manager

TW Constructors – Vision Electric & Systems, a full-service electrical contractor based in O’Fallon, Missouri.

Specializing in design/build electrical construction, the company offers a comprehensive range of services, including power systems, lighting, structured cabling, and fire alarm systems. With a commitment to safety and quality, Vision Electric has maintained a “lost time free” record and an EMR of 0.74 since its inception. Their collaborative approach and dedication to client satisfaction have established them as a reliable partner in the industry.

The Electrical Service Department Manager will lead our commercial service operations. The role involves supervising and scheduling technicians, managing customer relationships, ensuring safe and efficient service delivery, and providing technical support, project estimation, contract negotiation, and cross‑department coordination.

• Supervise, schedule, and support service technicians
• Lead team meetings, training, and enforce safety policies
• Manage customer relations, resolve issues, and oversee contracts
• Coordinate with dispatch and other departments for efficient service delivery
• Ensure compliance with safety standards and company procedures
• Monitor inventory, vehicle use, and productivity
• Provide technical support and perform fieldwork as needed
• Operate equipment and maintain a valid driver’s license
• Travel to job sites and maintain punctual, safe work habits
• Perform additional duties as assigned

• Licensed journeyman or master electrician preferred
• Strong electrical systems knowledge and service experience
• Familiarity with electrical design and work order software
• Proven leadership, communication, and customer service skills
• High school diploma or GED required; degree preferred
• Minimum 5 years of electrical management or equivalent experience
• Proficient in MS Office (Word, Excel, Outlook)
• Valid driver’s license and clean driving record
• Strong organizational and time‑management abilities
• Willingness to work flexible hours, including nights and weekends

• 100% Employer-Paid Health Plans for employees
• Employer-Provided Dental and Vision Plans
• Employer-Sponsored Health Reimbursement Arrangement (HRA)
• 401(k) Retirement Plan with Company Match
• Employer-Provided Basic Life Insurance (up to $200,000)
• Employer-Provided Long-Term Disability (LTD) Insurance
• Additional Benefits available for employees and their families

• In-office gym
• Personal training sessions
• Yoga classes
• Massage therapist
• Game room

• Collaborative, innovative, and people-centered
• Strong focus on safety, work-life balance, and professional development
• Team activities and wellness programs supporting both physical and mental health

• Full-service electrical contractor specializing in design/build and 24-hour emergency service
• Expertise in power distribution, lighting, fire alarm, automation, and structured cabling
• 100% lost-time-free safety record with an EMR of 0.74
• Affiliated with TW Constructors, expanding integrated design/build opportunities
• Nationwide projects on high-profile, complex, and mission-critical facilities
• Licensed in multiple states and recognized in the top 4% of contractors in Missouri

At Vision Electric, your ideas, skills, and contributions are valued. Join us and help build a brighter future—together.

TW Constructors is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

TW Constructors is a background screening, drug-free workplace. Both of these requirements will be partial determination of final result in hiring. TW Constructors does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of TW Constructors without a prior written search agreement will be considered unsolicited and the property of TW Constructors.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.