Manager, Learning & Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Learning & Development

Job Title:

Program Manager, Learning and Development (L&D)

Overview:
The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization.

Role and Responsibilities:

* Experience Design:

o Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.

o Lead the design and development of engaging and effective learning programs that address those needs.

o Work with Learning Experience Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning).

o Ensure learning programs incorporate feedback and adapt to changing organizational needs.

* Program Planning and Execution:

o Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc.

o Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution.

o Monitor and track program progress, adjusting plans as necessary to meet targets.

* Stakeholder Management:

o Provide updates and ensure alignment with program objectives.

o Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners.

* Resource Management:

o Identify and allocate resources necessary for program execution, including budget management and resource scheduling.

o Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently.

* Risk Management:

o Identify potential risks and develop mitigation strategies to minimize impact on program delivery.

o Monitor and report on program risks, implementing corrective actions as needed.

* Quality Assurance:

o Ensure that all L&D program deliverables meet the required quality standards and specifications.

o Implement continuous improvement processes to enhance program performance and outcomes.

* Data Analysis and Reporting:

o Collect and analyze program data to evaluate performance, identify trends, and inform decision-making.

o Prepare and present detailed reports on program status, outcomes, and areas for improvement.

* Benchmarking and External Insights:

o Benchmark L&D programs against industry best practices and emerging trends.

o Bring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives.

* Process Improvement:

o Evaluate existing L&D processes and workflows, identifying opportunities for improvement.

o Implement best practices and innovative solutions to enhance program efficiency and effectiveness.

* Team Leadership:

o Provide guidance, support, and leadership to program teams.

o Foster a collaborative and high-performance team environment.

Skills and

Qualifications:

* Educational Background:

o Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.

All about you

- Experience:

o Proven experience in program or project management, with a track record of successfully delivering complex L&D projects.

o Experience in curriculum design and instructional design, creating engaging and effective learning experiences.

o Experience managing cross-functional teams and working in a matrix organization.

* Technical

Skills:

o Proficiency in project management software and L&D tools (e.g., LMS, ).

o Strong analytical skills with the ability to interpret data and make data-driven decisions.

* Soft Skills:

o Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

o Strong organizational skills, with the ability to manage multiple priorities and projects simultaneously.

o Problem-solving mindset with the ability to think strategically and execute methodically.

* Personal Attributes:

o Self-motivated, proactive, and able to work…