Vice President, Enterprise Operations

Job Title

Vice President, Enterprise Operations

This position provides senior leadership to large, diverse technology centers supporting Mastercard Business Partners processing needs, internal and external customer requirements, and may represent Mastercard Worldwide to local, city or county governments and other partners.

• Responsible for provision of 24/7, 365 processing, data, and network availability across multi‑platform data center environments.
• Ensure approved staffing levels are maintained and departmental and staff education, training and cross‑training needs are met.
• Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and, as necessary, improvement plans.
• Review, approve and implement policy changes with minimal customer or staff interruption.
• Review, approve and ensure the implementation of new or revised operational processes and procedures and provide strategic direction for the organization.
• Ensure technical platform or center wide disaster recovery processes and procedures are in place and viable.
• Provide appropriate resources and budget to deliver timely, effective, efficient and predictable processing services and continuing improvement of performance while managing multi‑million dollar annual cost center budgets and appropriate expenditures within the approved budgets.
• Respond to operational and business concerns or issues relative to future business programs, projects or enhancements to ensure consistent delivery of quality services.

• Education:
  
  Bachelor’s degree or equivalent experience (Master’s degree preferred).
• Minimum of 8 plus years of experience including management responsibilities within a large Network Operations environment.
• Extensive professional knowledge of complex Network Operations, networking and environmental operational techniques coupled with in‑depth knowledge in infrastructure technologies.
• Extensive experience with managing a 24×7 shift environment of IT technical and operational staff, as well as managing relationships and performance of contract resources and service provider teams and the ability to integrate these resources into the overall Mastercard team environment is essential.
• Proven ability to lead large complex projects and the ability to work effectively with all areas within Global Technology Operations, Corporate Groups and outside solution providers.
• Proven verbal and written communication skills are a requirement for this role and experience with the following deliverables is critical: requirements documents, design documents, project financials.

• Management and communication skills to direct senior technical individual contributor and multi‑discipline management staffs and to interact across multiple organizational levels of internal and external customer groups.
• Ability to foster open communications across all internal or external organizational levels.
• Ability to provide organizational direction and sound judgment to motivate direct and indirect reports to deliver superior results and assure appropriate business outcomes of large or complex projects.
• Ability to approve and implement policy and provide strategic direction for the organization is essential.

• 24‑by‑7, 365 data center environment with staff shift work.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

The Reasonable Accommodations team will respond to your email promptly.