Director, Customer Relationship Mgmt Finance

Position: Director, Customer Relationship Mgmt. - Finance
Director, Customer Relationship Mgmt.

- Finance page is loaded## Director, Customer Relationship Mgmt.

- Finance locations:
O'Fallon, Missouri time type:
Full time posted on:
Posted Yesterday job requisition :
R-271554
** Our Purpose
*** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
*** Title and Summary**### Director, Customer Relationship Mgmt.

- Finance###

Job Description

Job Title:

Director, Customer Relationship Management, Finance    About Mastercard  Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.  

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Position Overview:

The Director of Customer Relationship Management (CRM) will serve as a key advisor to GBSC Management supporting Finance, serving as a consultant on leading practices related to stakeholder engagement and change management. A key focus of the role will include leading strategic change management initiatives to ensure smooth adoption of key programs across Finance. This role is responsible for developing and executing change management strategies, managing stakeholder engagement, and driving strategic dialogues to align priorities.

The Director will also oversee communications and partner with enabling functions to ensure visibility and consistency of messaging across Finance divisions.
Role & Responsibilities:  
• Stakeholder Engagement:
Facilitate strategic dialogues, manage expectations, and build strong relationships across Finance.

• Change Strategy:
Develop and execute change management plans to support adoption of initiatives.

• Communications Leadership:
Deliver clear, consistent messaging to ensure alignment and visibility of initiatives.

• Strategic Planning:
Translate functional vision into actionable strategies, tools, and methodologies.

• Performance Tracking:
Monitor program impact, adherence to timelines and budgets, and customer satisfaction.

• Team Leadership:
Supervise and coach a team of leaders and consultants, either through direct leadership or matrixed responsibilities; ensuring compliance with goal-setting and performance appraisal processes.

• Talent Development:
Identify and develop top talent within the team.

Qualifications:

• Bachelor’s degree in Business, Communications, or related field;
Master’s preferred.

• 10+ years of experience in change management, communications, or CRM leadership.

• Proven ability to lead strategic initiatives and manage high impact teams.

• Strong communication, stakeholder management, and leadership skills.### Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.###
** Corporate…