Senior People Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior People Specialist

Overview

Mastercard is seeking a Senior People Specialist to support execution of critical people priorities across multiple Technology organizations. This role provides a unique opportunity to gain deep exposure to the People Business Partner (PBP) craft, support a rapidly evolving technology business, and operate in a highly visible space with senior executives.

The individual will work closely with People Business Partners, Centers of Expertise, business leaders, and cross‑functional partners to ensure programs, processes, and organizational initiatives land with excellence. This role reports directly to a Senior Vice President, People Business Partner for Mastercard Technology.

Success requires strong judgment, high ownership, proactive communication, and the ability to leverage AI tools to operate with speed, discretion, and precision.

Role Responsibilities

People Operations & Delivery

Own timely execution of day‑to‑day People Strategy deliverables for the TECH business, ensuring exceptional follow‑through and partnership with PBPs and business stakeholders.

Manage cyclical people processes (Talent, Compensation, Performance Calibration, Organizational Health Inputs) with strong attention to detail, anticipating needs and ensuring readiness across leaders and teams.

Serve as the operational anchor for the PBP team-driving clarity, timelines, coordination, and quality in deliverables.

Act as a proactive contributor to the People Specialists community by identifying opportunities for continuous process improvement.

Enhance operational efficiency through innovative tools, automation, and AI‑enabled interventions.

Strategic Project & Program Support

Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement.

Help build executive‑ready materials, narratives, and analyses for Senior People Business Partners and leaders.

Manage discreet, sensitive work streams with high confidentiality and sound judgment.

Data, Insights & Reporting

Conduct analysis across headcount, cost, attrition, hiring, talent, and engagement data to translate findings into actionable insights for PBPs and business leaders.

Partner with People Analytics and Finance teams to prepare data packs, track key metrics, and proactively surface trends.

Support position management, organizational modeling, and headcount planning.

Communication & Stakeholder Experience

Draft clear, compelling communications for leaders, employees, and partners.

Coordinate communication workflows and support experience design for major people initiatives.

Ensure HR systems (Workday, dashboards, portals) are leveraged effectively and consistently.

Team & SVP Support

Provide operating leverage to a 2-3 of Global People Business Partners including preparing materials, synthesizing updates across stakeholders, and driving actions to closure.

Act as an extension of the SVP to help ensure coordination, alignment, and transparency across the Mastercard Technology PBP team.

Partner closely with peers to ensure seamless delivery across work streams.

What Success Looks Like

Core Capabilities

Demonstrated ability to manage multiple priorities at speed while maintaining high‑quality output.

Strong critical thinking skills and a data‑driven approach to problem solving.

Comfortable operating in fast‑paced, matrixed, and evolving environments.

Excellent written and verbal communication skills, including preparing materials for senior audiences.

Ability to anticipate needs, raise risks early, and drive clarity and alignment across stakeholders.

Technical Skills

Strong proficiency with Excel…