VP, Process Reengineering & Customer Experience
Job in
O'Fallon, St. Charles County, Missouri, 63366, USA
Listed on 2026-07-23
Listing for:
Citigroup Inc.
Full Time
position Listed on 2026-07-23
Job specializations:
-
Management
Project & Program Management, Change Management, Operations Management
Job Description & How to Apply Below
Citi seeks a Process Re-Engineering & Operational Excellence Senior Vice President to lead strategic programs transforming the customer experience for Citi's Retail and Cards customers. This role will manage a team of 10 professionals and a broad portfolio of improvements, driving measurable reductions in complaints and inefficiencies.
You will shape large-scale programs, partner with senior leaders across operations, legal, risk and technology, maintain governance, and ensure regulatory
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