Director, Services Program Enablement

Director, Services Program Enablement

The Services Program Management team is a key pillar within the Services Program Enablement function, established to enable leaders and teams across the Services business to make decisions and drive the work necessary to meet program, business unit, and enterprise objectives. This team is responsible for aligning with leadership across Mastercard to establish program objectives, program governance via oversight of common standards and enterprise tooling, and enabling performance evaluations for programs with regular and ad hoc KPI reporting to Executive Leadership.

Mastercard Services is comprised of a powerful combination of expertise, products and solutions. Managing fraud, risk and cybersecurity and growing through insights, analytics, and loyalty programs are universal needs. It's this team that will ensure payments keep pace with the urgency of life. Our more intelligent technologies will drive greater personalization, security and efficiency. New thinking and relationships will help make the digital economy work for more people in more ways.

And clunky card numbers and passwords will give way to frictionless biometric authentications.

Role:

The Director, Services Program Management role is focused on raising the bar for all programs within the Services business unit and across Mastercard. This individual will be responsible for enabling our business teams (programs) to navigate and prioritize the multitude of requirements and expectations set upon them and evangelize their performance and story to Executive Leadership. This will include planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration.

This person must lead change initiatives with a customer-centric approach, ensuring that all communications and presentations reflect a commitment to exceptional service. Similarly, the role involves establishing and enforcing standards across programs, often with limited direct authority. The successful candidate will need to demonstrate strong influencing skills and the ability to lead through collaboration.

This person will be expected to navigate complex requirements, drive solutions in ambiguous situations, prioritize tasks effectively, and communicate both the Executive Vision or value statement to program teams, as well as the program's performance and value to Executive Leadership.

Engaging in the Objective Setting & Program Calibration process

Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs.

Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement.

Stakeholder Management – Operations, Technology, Product & Delivery (all levels).

Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle.

About You:

Experience leading up & out, engaging with leadership of multiple levels

Strong product or software development acumen

Knowledge of product development and new product evaluation

Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.

Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery.

Strong relationship, collaboration & organization skills.

Comfortable working in ambiguous situations and navigating complex requirements to drive solutions.

Experience working within reporting & data analytic tools, including but not limited to:
Excel, PowerPoint, Adobe

Nice to have skills, not requirements:
Financial Acumen, Alteryx, Tableau, Power Bi.

Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment.

Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges:

O'Fallon, Missouri: $156,000 - $265,000 USD

Arlington, Virginia: $179,000 - $305,000 USD

Purchase, New York: $179,000 - $305,000 USD