Managers Control Self-Assessment Group Manager - Branch & Payments

Managers Control Self-Assessment Group Manager - Branch & Payments

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

The Managers Control Self-Assessment (MCA) Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong Retail Bank and Mortgage business knowledge is a necessity.

Generally accountable for delivery of a full range of services to one or more businesses/geographic regions. Excellent communication skills are required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises of control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
• Serves as an oversight function working with the In-Business OR and Independent Risk Teams
• Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)
• Ensures Operation Risk Policy implementation and exception approvals
• Informs Operational Risk Council on Sub-Segment Level OR related matters
• Attends In Business Risk Committees
• Leads the development of new/change initiative risk assessments in partnership with business project teams
• Functions as a line of business subject matter expert in the development of cross line of business/cross channel project risk assessments
• Liaises with Business ORM on residual risk mitigation strategies for covered initiatives
• Participates in post implementation review to assess potential new or emerging residual risks
• Exports best practices and common risk, controls and corrective actions through Framework Papers
• Ensures that Citi wide KORs and KRCIs are communicated and understood by Businesses
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years relevant experience
• Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.
• Experience in Internal Audit or Financial Control would be desirable.
• Expertise in the following would be beneficial:
  New/Change Initiative Risk Assessment, Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.
• Excellent communication skills – verbal & written – including experience communication with senior leaders
• Excellent influence and partnership skills

Education:

• Bachelor's/University degree, Master's degree preferred

This position is a critical leadership role responsible for oversight of the Branch and Payments MCA portfolio, managing approximately 7 FTEs and more than 400 controls mitigating significant risks in the Retail Bank's most operationally and regulatory complex processes.

The role provides end-to-end oversight of control design and performance, issue management, MCA lifecycle activities, audit readiness, and risk mitigation efforts in alignment with the Controls Target Operating Model (TOM)