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Senior VP, Process Re-Engineering & CX; Hybrid
Job in
O'Fallon, St. Charles County, Missouri, 63366, USA
Listed on 2026-09-09
Listing for:
Citi
Full Time
position Listed on 2026-09-09
Job specializations:
-
Management
Project & Program Management
Job Description & How to Apply Below
Citi is seeking a Process Re-Engineering & Operational Excellence SVP to lead strategic programs transforming the customer experience for Citi's Retail and Cards customers. You will manage a team of 10 professionals and drive initiatives reducing complaints and inefficiencies.
This high‑visibility role shapes how millions interact with Citi's products. You will direct multi‑year programs, partner with senior leaders, and ensure governance, budgets, and risk controls while maintaining a culture
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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