Director, Operations Excellence

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position:Director, Operations Excellence

Location: REMOTE

Remote Status: Remote

Job :4085-mSupply

# of Openings:1

About mSupply mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles.

Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit

The Director, Operations Excellence provides enterprise leadership for performance management, transformation execution, technology adoption, and benefits realization across mSupply’s Operations and Supply Chain organization. This role establishes the operating cadence, KPI framework, and governance required to translate strategic initiatives into measurable financial and operational results across a multi-site distribution network spanning the United States and Canada.

This role serves as the performance and value-realization leader for the function. The Director translates transformation programs into measurable financial outcomes, builds the KPI and dashboard infrastructure leadership uses to make decisions, cascades enterprise targets to the region and branch level, and drives adoption governance for operational technology deployments, beginning with the Lantern AI inventory optimization platform.

The Director partners closely with Distribution, Branch Operations, Fleet, Fulfillment, Sourcing, Procurement, SIOP, Supplier Quality, Finance, IT, and Commercial leadership. The role has no direct line P&L ownership; its authority comes from establishing the measurement, governance, and accountability systems that enable operating leaders to deliver results.

Job Duties & Responsibilities
Operations Transformation & Benefits Realization

• Own an integrated performance view across Operations and Supply Chain transformation programs, including Lantern, Conduit strategic sourcing, ONE SCM centralization, alternative parts, Asia sourcing, network consolidation, and DC strategy.
• Cascade enterprise savings, inventory, and efficiency targets to the region, branch, and category level and maintain clear target-versus-actual reporting.
• Establish an independent measurement process to validate program benefits separately from program ownership, with Finance partnership and sign-off on reported financial results.
• Maintain the savings and value funnel, including identified, validated, committed, in-year realized, and carryover benefits, with reconciliation to executive, board, and private equity reporting.
• Identify performance and pacing risks early and provide leadership with the quantified gap, root cause, and recommended recovery actions.
• Build and maintain benefits realization models that connect operational…