Veterinary Receptionist; Care Coordinator; Gentle Doctor Animal Hospital

Pet Vet Care Centers' Gentle Doctor Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

For over 20 years, Gentle Doctor Animal Hospital has been a trusted veterinary resource for the O'Fallon, MO community, offering comprehensive services from wellness and dental care to surgery and internal medicine in a warm, welcoming environment. What truly distinguishes the Gentle Doctor team is their exceptional commitment to ongoing education — their doctors complete twice the continuing education required by Missouri state law, ensuring that every patient benefits from the most current advances in veterinary medicine.

• We practice Fear Free and Low-Stress veterinary care.
• Separate canine and feline sections to reduce stress.
• Fast paced 4 doctor practice, with surgeries from Monday to Friday.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Experience in a customer service or receptionist role.
• Strong Multitasking skills with ability to assess and prioritize customer needs effectively.
• Excellent communication skills
• Highly proficient with technology and software systems
• A compassionate and patient demeanor

• Previous Veterinary Experience.
• Familiarity with Avimark platform is highly desirable.

• 7:15AM to 6:30PM;
  Monday-Friday availability.
• Rotating Saturdays; 7:45AM to 1:30PM required.
• Partial shifts, Monday-Friday are available.
• Some availability is sufficient. Can be flexible.

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and…