Customer Support Specialist

## Customer Support Specialist Apply locations:
St Louis-MOtime type:
Full time posted on:
Posted Todayjob requisition :

* Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and
* * strengthen communities**.
* As a qualified nonprofit agency operating within the Ability One program, Service Source hires persons with significant disabilities. For the majority of direct labor positions, Service Source will obtain documentation of a significant disability as per the JWOD Act.
** Job*
* ** Summary
* * This position is responsible to manage simple to complex facility utility outages; develop requirements and obtain approval for Authorized Outage Requests; minimize facility maintenance impacts on NGA mission production, provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for our National Geospatial-Intelligence Agency (NGA) West Base Operations Support Contract.
** Primary*
* ** Duties
* *** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** These duties and responsibilities will be rated on the Annual Performance Review.
* Schedule and provide support to all conferences, meetings, and other events/activities to be held ument all cancellations and re-scheduling of conferences. This duty shall include taking and keeping an inventory of Conference Rooms and reporting any needed maintenance or repairs, either IT or Building related.
* Coordinate with hosts and host organizations to understand and gather the facility-related requirements, plans and expectations of each event. Attend planning/status meetings as necessary, and provide advice and recommendations on all facility related resources, processes, policies, etc. Submit required Work Requests to Facilities Service Desk to support event planning and execution.
* Perform and/or coordinate all facility-related tasks and requirements, based on the hosting organization’s requirements for events. Coordinate with other functional organizations, i.e., protocol, information technology, corporate communications, security, police, deliveries, and others as required; ensuring events are supported completely and seamlessly.
* Ensure timely notification and coordinate with the NGA Police on all approved parking reservations and arrange for special signage or “blocking off” of parking areas as required to accommodate large groups of visitors, special guest visits (coordinated with NGA Protocol, as necessary), construction/maintenance projects, large-scale deliveries, and other occasions when temporary parking adjustments are required. Maintain parking plans and diagrams for parking areas at 2nd St and Arnold, update as necessary.
* Submit, coordinate and track, from start to finish, Authorized Outage (AO) Requests. The effort required for this task may vary widely, depending on whether the scope and impact are considered minor or significant. Coordinate requests for scheduled or non-scheduled facility utility outages, validate requirements with requestor and the Government AO Coordinator (or their designee), production areas and employees, and coordinate with affected areas.

This duty includes weekend work, sometimes on-site, sometimes off-site.
** Additional*
* ** Responsibilities
* ** Attend all AO meetings and coordinate with project managers (PM)/requestors and representatives from the impacted areas to determine acceptable time frames and resolve scheduling conflicts.
* Prepare and compile briefing slides and other documents, and delivery of briefings
* Communicate technical details and impacts of the AO clearly to a broad audience with various levels of facility knowledge.
* Maintain availability (on-call) for problem resolution during planned and unplanned minor facility outages and notify specified points of contact upon project completion.
* Participate on NGA Command and Control Team and act as liaison between NGA and Service Source during major facility outages.
* Coordinate…