Mobile Associate, Store-in-Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services and thrive in a high‑traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs, and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and maintain knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Partner with nearby store locations to properly and fully on‑board customers, perform skills practice, knowledge sharing, store operations, opening and closing procedures, and carry keys to kiosk cabinets while securing kiosk assets.
• Provide exceptional customer service, exceed expectations, and proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage back‑up processes, and perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup, to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)

• Passionate customer advocate who balances customer experience and performance goals (Required)
• Team building mindset; willing to work alongside peers and store leaders while sharing best practices (Required)
• Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

$18.00 per hour, plus $5.00 per hour training pay.

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grant and stock purchase plan
• Paid time off and up to 12 paid holidays for full‑time employees
• Paid parental and family leave
• Tuition assistance and college coaching

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, any physical or mental disability, or any other status protected by law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Please contact Applic or calling for reasonable accommodation at any point in the application or interview process.