Account Manager

Responsibilities

• Qualify new sales leads
• Build relationships within a contact base and provide professional representation of the Company’s brands
• Ensure customer growth by partnering to help drive proactive solutions to meet customer needs and requirements
• Effectively demonstrate products to customers
• Coordinate order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and other customer-related activities in support of customer requirements
• Engage in Re-Activation campaigns within a given region focused on re-engaging dormant accounts
• Collaborate with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities
• Develop and monitor sales plan to achieve annualized account-level goals
• Apply continued education on product offering to enhance customer experience, and become a prime resource through technical value and problem solving
• Call on vendor partners as necessary to enhance solution selling capacity
• Operate effectively in a team selling environment
• Maintain, turn, and update a growing and robust opportunity funnel for the fully assigned territory
• Work strategically to understand industry trends affecting customers and identify strategic initiatives to relate trends to customer opportunities
• Develop a compelling vision and communicate this vision to support strategic initiatives for assigned customers
• Establish good relationships with customers and teams (internal staff and external partners); relate well to people at all levels; build wide and effective networks and contacts
• Focus on customer needs and satisfaction; resolve customer issues quickly and accurately; consistently achieve project goals
• Continuously develop and expand products and technical knowledge in support of customer base
• Perform timely follow-up on quotes and inquiries
• Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross‑functional resources to resolve
• Schedule in‑person visits with selected customers as needed
• Record/maintain all customer‑related and sales activity information in CRM system
• Indirectly and directly responsible for product quality
• Other duties as assigned

• Preferred:
  Bachelor’s degree in Industrial Distribution, Supply Chain Management, Marketing, or Business Administration
• Preferred: 2+ years of industrial sales experience
• Preferred: 2 years of electronics distribution experience
• Familiarity with CRM Sales Pipeline/funnel management, a plus
• Advanced skill in MS Office specifically Word, Excel, and Power Point
• Valid driver’s license and ability to travel often is required