Emergency Communications Officer - Dispatcher

Overview

Join the City of O'Fallon as a Full‑Time Emergency Communications Officer – Dispatcher. This onsite position places you at the heart of emergency response, where you'll utilize cutting‑edge technology and innovative problem‑solving skills to assist those in need. You'll work closely with local law enforcement and first responders, ensuring safety and excellence in every call you handle.

With competitive pay at $28.38/hour, your dedication will be rewarded as you contribute to the well‑being of O'Fallon residents.

• Operate a two‑way radio to communicate with field personnel, dispatch officers, and connect multiple agencies during emergencies.
• Assess situations, prioritize needs, and coordinate appropriate responders for 911 calls.
• Provide vital information to field officers, manage non‑emergency calls, and maintain essential data such as warrants.
• Monitor surveillance cameras, weather emergencies, and inmate arrest statuses while ensuring communication systems are restored after outages.
• Deliver credible testimony in court and support law enforcement procedures, city geography, and emergency response protocols.

• Proficiency in operating two‑way radios and computerized databases; familiarity with enhanced 911 systems, emergency communication protocols, and CAD systems.
• Strong analytical skills to assess situations quickly and implement appropriate solutions.
• Ability to prepare clear, precise administrative reports and communicate effectively, both verbally and in writing.
• Solid understanding of law enforcement terminology, city geography, and ability to respond calmly in high‑pressure situations.

If you think this role sounds perfect for you, please apply directly on our website. Online employment applications can be accessed on the City Website llonmo.gov/hr.

The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.