Security Alarm Monitoring Dispatcher

Overview

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will handle live audio communication with individuals at monitored sites, use two‑way systems to prevent security breaches, and address incidents such as trespassing and potential threats. Your ability to think quickly, communicate with authority, and make rapid decisions will be essential to resolving incidents in real time and maintaining clear communication with customers and emergency personnel.

• Shift
  
  Hours:
  
  7:00pm – 5:30am (24/7 environment)
• Shift Length: 8–10hour shifts (flexible scheduling within the available time window)
• Location:
  
  On‑site, Interface’s Interactive Security Operations Center
• Starting Pay Rate: $22.00 per hour (core daytime rate)
• Shift Differential: +$0.50 per hour (5:00pm – 9:00pm), +$1.00 per hour (9:01pm – 6:00am), +$1.00 per hour for weekends
• Monthly Performance Bonus: up to $1,000.00 after 90 days of successful active employment
• Monthly Attendance Bonus: up to $250.00 per month (up to $3,000.00 per year) after 90 days of successful active employment
• Benefits:
  Full benefits effective Day 1 of employment, 3weeks paid vacation, 10days paid sick time, uncapped employee referral bonuses
• Start Dates:
  August3rd2026 or August
  17th2026 (training program begins bi‑weekly with Day1 Orientation)
• Preferred qualifications:
  
  High school diploma or GED equivalent; at least two years of experience in customer service, call center, dispatch, or security roles

• Full benefits starting Day1 of employment
• 3weeks paid vacation
• 10days paid sick time
• Uncapped employee referral bonuses
• Performance Monthly Bonus Award (up to $1,000.00 per month)
• Monthly Attendance Bonus (up to $250.00 per month)

• Perform remote security checks and virtual tours of customer locations to identify vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, or upon request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology.
• Take appropriate action based on alarm severity or instructions, including customer contact or requesting emergency services (police, fire, medical).
• Answer inbound phone calls to resolve, elevate, or support security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation using the automation system.
• Monitor, verify, and respond to alarm signals; place outgoing telephone calls to verify alarm validity and perform video verification.
• Notify specified individuals via telephone of alarms or events according to customer instructions.
• Provide life‑safety support by ensuring timely dispatch and accurate alarm communication to emergency personnel.
• Assist with alarm support functions such as arming, disarming, and resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, using two‑way audio systems.
• Intervene during real‑time incidents, project authority, and maintain clear communication.
• Handle situations such as loitering, trespassing, or other security violations, de‑escalating or making rapid decisions as needed.
• Document all interactions and ensure proper follow‑up for incident resolution.
• Generate detailed reports on alarm responses and life‑safety interventions.

• High school diploma or GED equivalent.
• At least two years of experience in customer service, call center, dispatch, or security roles.
• Excellent communication and interpersonal skills; professionalism and care in all interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Basic working knowledge of Microsoft Office applications.
• Ability to remain calm and positive in high‑pressure situations, demonstrating professionalism during urgent or critical incidents.

Interface Systems is an Equal Employment Opportunity employer – all qualified applicants and employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The action shall include, but not be limited to, employment, upgrading, demotion, or transfer, recruitment or recruitment advertising;

layoff or termination; rates of pay or other compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation during any phase of the application or interview process due to a disability, please contact  All information will be treated as confidential and used only for the purpose of determining an appropriate accommodation as part of the recruiting process.