Operations & Maintenance Technician - Customer Service Department

Woodard & Curran is seeking a Utility Worker to join the Customer Service Department at the Public Water Supply District #2 / East Central Missouri Project. The role involves changing out or repairing water meters, meeting with customers about water and sewer issues, locating water and sewer lines throughout the district, performing operations and maintenance, and other customer‑service related duties as required by the contract.

• Responsible for the installation of water meters in the district.
• Manage water meter inventory.
• Troubleshoot routes and water quality issues.
• Participate in on‑call rotation.
• Read meters.
• Maintain communication with project personnel.
• Perform preventive maintenance on equipment.
• Conduct utility locates.
• Process service orders.
• Comply with all company health and safety procedures.

• Proficiency with computers, including Microsoft Word, Excel, maintenance management programs and other job‑related systems.
• High school graduate or equivalent.
• Minimum three years of professional experience in customer service operations.
• Valid driver’s license.
• Successful candidates must complete a background check, pre‑placement physical and drug screen before employment.

The duties are performed primarily in an outdoor environment but may also be performed indoors. Employees work in conditions that can include dirt, dust, pollen, odors, wetness, humidity, rain, temperature extremes, noise, hazardous materials, machinery, moving mechanical parts, vibrations, electric currents, traffic hazards and water hazards.

• May require an irregular work schedule and overtime hours.
• May require work in confined spaces, on ladders and rooftops, and adverse weather conditions.
• May require manual lifting, carrying, pushing and pulling objects up to 40 pounds.
• May involve standing, walking, bending, reaching, stooping, kneeling, crouching, crawling, climbing stairs and ladders; continuous or repetitive arm and hand movements; occasional forceful exertion.
• Must perceive and discriminate colors, sounds, odors, depth and visual cues.
• Must operate standard office equipment, including computer terminals and telephones.
• May require hearing protection and the use of respirators.
• May involve working in inclement weather conditions.
• May require on‑call responsibilities.

Hourly: $27.50 – $35, depending on qualifications and experience.

• 401(k) pre‑tax or Roth contributions: 100% match of the first 3% of salary contributed.
• Observed holidays: up to 8 holidays to observe annually.
• Vacation: accrued based on years of experience and calculated on hours worked.
• Sick time: paid sick time for non‑work‑related illness or injury.
• Parental leave: up to 80 hours of paid parental leave for child bonding.
• Disability: paid short‑ and long‑term disability.
• Health: medical plan options; dental and vision plans.
• Life: basic employee group life insurance and AD&D benefits; additional voluntary life insurance available through Sun Life.
• Well‑being:
  Dario Mind assistance program combined with personalized mental health and well‑being resources.

Woodard & Curran is an Equal Opportunity Employer. We are committed to non‑discrimination and make employment decisions based on job‑related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact the HR team.