Collections Specialist

Description

We are looking for a Collections Specialist to join a wholesale distribution organization in Oak Brook, Illinois. This Long-term Contract position will focus on improving account accuracy, reducing aged balances, and supporting efficient accounts receivable operations across collections, cash posting, credits, and returns. The role is well suited to someone who thrives in a high-volume environment, communicates effectively with internal and external partners, and brings a careful, solutions-oriented approach to resolving account issues.

Responsibilities:

- Investigate unpaid invoices, short payments, and deduction discrepancies to identify underlying causes and drive appropriate resolution steps.

- Manage a high volume of deduction-related activity, maintaining organized records and detailed tracking in Excel for follow-up and reporting purposes.

- Perform cash application tasks, including manually posting payments that are not matched through standard bank transmission processes.

- Review payment exceptions from bank files, update customer accounts accurately, and coordinate completed information with technical teams for successful system processing.

- Enter customer credit requests into SharePoint, monitor approval progress, and provide required return documentation to support customer transactions.

- Process credits in a timely manner and help reduce outstanding queues of pending requests while supporting related credit and rebill activity.

- Record return transactions in Infor through manual entry procedures and ensure data accuracy across account records.

- Collaborate with customer service, managers, IT, and other internal teams to resolve questions related to deductions, returns, credits, and outstanding balances.

- Contribute to month-end close activities by ensuring cash postings, credits, deductions, and returns are completed accurately and within required timelines.

The salary range for this position is $26.50 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays.

Learn more at  Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Requirements - At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns processing.

- Demonstrated ability to research and resolve deductions, short pays, billing issues, and customer account variances.

- Strong working knowledge of Microsoft Excel, including formulas, tracking tools, and reporting functions.

- Experience handling commercial collections and broader billing collection processes in a fast-paced setting.

- Familiarity with SharePoint for data entry and workflow coordination is preferred.

- Experience using Infor or a comparable enterprise system is preferred.

- Proven ability to manage detailed manual processes accurately while balancing a high-volume workload.

- Strong communication and problem-solving skills with the ability to work effectively across multiple departments and external contacts.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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