Operations Specialist-Intermodal

Overview

Forward Air is seeking a detail-oriented Operations Specialist - Intermodal to support a growing transportation operation. This role will work cross-functionally with terminals, accounting, and operations teams to ensure accurate billing, cost reconciliation, and timely invoice processing. The ideal candidate will bring a blend of administrative, accounting, and transportation industry experience.

• Review toll authority invoices and reconcile charges
• Prepare owner-operator toll deductions and settlement support documentation
• Submit invoices for payment and support accounts payable processes
• Review and process storage bills and resolve discrepancies with terminal teams
• Communicate with terminals nationwide to research and resolve toll and storage issues
• Assist with chassis rental billing and cost tracking
• Support training related to settlements, fuel taxes, and billing processes
• Assist with rate review and billing accuracy for intermodal customers
• Maintain organized records and documentation for audit and compliance purposes
• Provide general administrative and operational support as needed

• Previous experience in accounts payable, accounts receivable, billing, or general office administration
• Transportation or trucking industry experience strongly preferred
• Intermodal, freight, or logistics exposure is a plus
• Strong attention to detail and ability to manage multiple priorities
• Comfortable working cross-functionally with terminals and operations teams
• Proficient in Microsoft Excel and standard office systems
• Strong communication and problem-solving skills

Forward Air is an Equal Opportunity employer.