Customer Experience Administrator

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career.

We are a transportation asset services and management company with roots dating to 1928. Sasser's subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit

This role supports our Moventum Fleet Management team.

Built on more than 70 years of experience, Moventum Fleet Management delivers customized fleet leasing and management solutions backed by deep industry expertise, innovative technology, financial strategy, and highly personalized customer service. Our long-standing client relationships and full-lifecycle approach allow us to serve organizations across the country as a trusted fleet management partner.


As a Customer Experience Administrator, Here's What You'll Do:

The Customer Experience Administrator assists the Account Management team with day-to-day interactions with Moventum's strategic customers, answering questions, resolving issues, and ordering vehicles and Maintenance packets. This includes service via email and phone, as well as monitoring of our driver call center line. Additionally, the Customer Experience Administrator will work closely with our customers, maintaining and servicing small Moventum clients, generally under 25 vehicles in fleet.

The Customer Experience Administrator is a development position for the Account Manager role at Moventum.


Customer Experience Administrator Responsibilities:

• Provide Account Management support and assist with daily administrative tasks.
• Answer customer and driver calls.
• Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team.
• Incoming and outgoing communication with accounts relative to relationship building and problem resolution. Interactions will be at Account Manager's direction.
• Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered.
• Assist in generating key reports and/data files.
• Analyze data and provide overall review of Moventum programs to the clients with sales.
• Assist with projects related to the management of accounts.
• Maintain and manage accounts as assigned.
• Any other duties as assigned by the Customer Experience Supervisor.

Note:

Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.


Customer Experience Administrator Qualifications and Experience

• Bachelor's Degree in Business or related field preferred.
• 1-3 years of experience in an administrative function.
• 1-3 years of experience in the fleet management industry.

Skills

• Ability to multi-task
• Word, Excel and PowerPoint skills
• Ability to work independently and with minimal supervision when given projects
• Ability to provide sound problem solving, analysis, and critical thinking
• Excellent attention to detail and project management experience
• Exceptional written and verbal communication skills required
• Work collaboratively and efficaciously as a team member
• Values should be consistent with the company's values:
  Accountability, Creativity, Commitment, Passion, & Respect.
• Desire to provide quality client service and support
• High level of integrity and regard for confidentiality

Work Environment & Physical Requirements


This job operates in a professional…