Product Manager II

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at

The Product Manager is responsible for setting the strategy, vision, roadmap, and execution for the XITS Managed Services platform based on Service Now. This role works closely with internal teams, partners, and clients to ensure the platform meets the needs of both internal users and external customers. By coordinating across stakeholders, the Product Manager helps drive the overall success and scalability of Managed Services.

• Product Strategy and Vision
• Develop and maintain a deep understanding of client needs, both internal and external.
• Analyze competitive market dynamics and position the platform effectively against competitors.
• Define the Managed Services platform strategy and vision to align with the organization’s objectives and key results (OKRs).
• Ensure the product strategy addresses evolving client and market requirements.
• Product Prioritization and Problem Solving
• Create and maintain the product roadmap, ensuring alignment with organizational goals.
• Write and manage product requirement documents (PRDs), incorporating feedback from stakeholders.
• Organize and lead product road mapping sessions to gather input and establish priorities.
• Collaborate with multiple Managed Services functions to balance trade‑offs between features, impact, and resource allocation.
• Address competitive and pricing concerns as part of the product planning process.
• Prioritize features and manage the product backlog effectively to maximize value delivery.
• Execution
• Work closely with the platform team to set and achieve product goals within defined timelines.
• Manage requests from sales teams, clients, and other stakeholders, ensuring clear prioritization and an executable roadmap.
• Ensure tactical execution of the roadmap by working with the development team, primarily managing the product backlog and prioritizing features within Agile sprints.
• Oversee product maintenance, feature iterations, and sun setting of features.
• Ensure the product complies with all relevant regulations and standards.
• Identify and mitigate potential risks associated with the product.
• Define and track key performance indicators (KPIs) to measure product success.
• Collaborate with Knowledge Management to create comprehensive product documentation.
• Work with Knowledge Management to provide training and support to internal teams and clients for new products and features.
• Communication and Coordination
• Communicate the product vision, strategy, and progress to internal and external stakeholders.
• Work with Knowledge Management to create internal and external communications about product changes and the user impact, including Development Notes and Release Notes.
• Actively gather and incorporate feedback from stakeholders to refine the platform.
• Information Security
• Ensure the confidentiality, integrity, and availability (CIA) of XITS’s internal and client information assets.
• Uphold XITS’s Information Security Management System (ISMS) to maintain a robust information security posture.

Some travel may be required for client meetings, conferences, and trade shows.

• Proven experience in product management, preferably within SaaS, managed services, or IT operations platforms.
• Proven experience working in an Agile environment, with a focus on translating business needs into development epics and stories.
• Strong analytical and strategic thinking skills with the ability to define product vision and execute on priorities.
• Excellent communication skills, with the ability to convey complex ideas to diverse stakeholders.
• Demonstrated ability to work collaboratively across teams, managing competing priorities effectively.
• Familiarity with information security principles and regulatory compliance.
• Understanding of the use and impact of AIOps, GenAI, and Agentic AI in support operations.
• Good understanding of ITIL.
• Bachelor’s degree minimum required.
• Service Now experience strongly preferred.