Senior Client Development Director

Job Description

• Serve as the dedicated executive point of contact for assigned Tier 1 clients with large footing in warehouses, cross‑docks and consolidation centers, owning overall relationship health, performance outcomes, and strategic alignment.
• Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations.
• Develop and execute annual and multi‑year account strategies focused on value creation, continuous improvement, and customer growth objectives.
• Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision‑making and improvement initiatives.
• Partner closely with Account Operations, Warehouse leaders, and functional leadership in Managed Transportation, Brokerage, and Intermodal BU’s to ensure execution aligns with highly tailored customer requirements and SLAs.
• Collaborate with Sales, Pricing, and Finance teams on cross‑functional pricing decisions, solution design, and commercial strategy.
• Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication.
• Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive‑level support.
• Develop strong relationships with client leadership levels.
• Develop understanding of client needs including future business changes, demand/supply cycles, and areas for growth.
• Remediate client‑level escalated credit disputes.

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred.
• 8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi‑site or enterprise‑level scope.
• Demonstrated experience managing large, complex, multi‑service customer accounts with significant revenue responsibility.
• Proven ability to develop and execute multi‑year strategic plans that drive growth, profitability, and operational performance.
• Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support.
• Experience leading cross‑functional initiatives across operations, engineering, commercial, and finance organizations without direct authority.
• Advanced analytical skills with the ability to translate data into executive‑level insights and recommendations.
• Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally.
• Strong knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment.
• Excellent communication, negotiation, and presentation skills, including leading executive business reviews and strategic discussions.
• Proven ability to manage multiple complex priorities in a fast‑paced, evolving environment with a high degree of autonomy.
• Proficiency in Microsoft Office tools and data analysis platforms; experience with TMS/WMS systems preferred.
• Willingness to travel based on customer and business needs.

$100,000 - $135,000/year base salary + Bonus and Equity Eligibility

This is an estimated range based on the circumstances at the time of posting, but it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays