Health Call Center Agent​/Customer Service Representative​/Support Specialist; R

This role can be remote in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV. Remote status and location may change. Relocation is not provided. Employees within a 90‑minute radius of our Oak Brook, IL headquarters must adhere to in‑office guidelines of a minimum of 4 days per month from 10 a.m. to 2 p.m. (one of those days must be a Monday or Friday).

This requirement does not apply to support specialist positions.

This position is responsible for partnering closely with account holders calling our contact center to provide valuable support, education, and direction on products such as Flexible Spending Accounts (FSA), Health Care Savings Accounts (HSA), COBRA, and others.

• You will be accountable for helping account holders understand how their healthcare reimbursement accounts work. When someone calls in with questions, you will provide friendly and helpful service, making sure the caller feels supported. You will explain how the benefits and policies work, so account holders know how to get the most out of their individual plans.
• You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs.
• You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
• Consult with account holders to support easy navigation of the available online tools and apps, for actions like checking an account balance and submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the members.
• You will receive additional call type skills after initial training and may be cross‑trained to other channels (like chat, email or text) on a later date according to business needs.
• Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
• Other duties as assigned.

This position requires a quiet, distraction‑free work environment without any conflicting responsibilities during the scheduled shift.

• Docking station (x1)
• Headset (x1)
• Keyboard (x1)
• Laptop (x1)
• Monitor (x2)
• Mouse (x1)

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

Training Class/

Start Date:

Monday, July 27, 2026 (subject to change due to business needs).

• Attendance is mandatory during the training period. Training is paid, PTO accrues during the training period, but PTO cannot be taken during training.
• Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

• Monday through Friday from 10:30 a.m. CT to 7 p.m. CT (subject to change due to business needs).
• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Eastern Time: 11:30 a.m. to 8 p.m.

• Your regular hours are Monday through Friday from 12:30 p.m. CT to 9 p.m. CT.
• Pacific Time: 10:30 a.m. to 7 p.m.
• Mountain Time: 11:30 a.m. to 8 p.m.
• Eastern Time: 1:30 p.m. to 10 p.m.
• Hours may change if business needs require it, and you’ll be notified in advance.

• 2+ years of experience in customer service
• 2+ years of call center experience
• No degree required

• Computer knowledge and skills, comfortable learning new systems
• Able to learn and retain information while using a digital workflow to navigate the interaction and tools
• Able to connect with account holders on a human level and assist them as needed
• Basic understanding of medical / reimbursement terminology preferred
• Can work in a fast‑paced environment, taking up to 50 calls per day
• Ability to de‑escalate and handle member issues without utilizing a supervisor
• Excellent oral and written communication skills
• Able to work hours of 10:30 a.m. CT to 7 p.m. CT
• Problem solving skills
• Attention to detail and accuracy

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally lift items up to 25 pounds
• Ability to work overtime

$18.50/hr (non‑negotiable)

The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.
Inspira provides industry‑leading benefits including healthcare, 401(k) savings plan, company holidays, paid time off, parental leave, and an employee assistance program.