Customer Care Representative

Customer Care Representative

LaSalle Network is seeking a detail-oriented Customer Care Representative. This role blends customer interaction with investigative problem-solving. As a Customer Care Representative, you'll play a key role in ensuring client satisfaction and operational success.

What You'll Do

• Respond to high-volume inbound calls with professionalism and efficiency
• Utilize multiple platforms to research and resolve customer issues
• Communicate clearly via phone and email in a B2B environment
• Take ownership of cases and ensure timely follow-up
• Partner with internal teams to deliver seamless service

What's Needed

• 2–3 years of experience in a B2B customer service environment
• Proven ability to troubleshoot and resolve complex issues
• Strong multitasking and organizational skills
• Excellent written and verbal communication skills
• Ability to remain calm and professional under pressure
• Salesforce or SAP experience is a plus

Key Details

• Compensation: $20–22/hour
• Location:
  
  Oak Brook, IL
• Work Model:
  Hybrid (2 days remote, 3 days in-office)
• Benefits:
  LaSalle Network consultants are eligible to enroll in benefits. For details, visit