Bilingual Customer Service Representative

Bilingual Customer Service Representative

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients.

Because at the end of the day our goal is to help our partners businesses run better.

Role

Summary:

Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you'll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you.

Day in the Life:
Each day, you'll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You'll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service—while supporting the success of our clients.

What You'll Be Doing:

• Provide excellent customer service via phone, email, and written communication
• Review and correct funding submissions for accuracy
• Verify load details with debtors following risk management protocols
• Recommend invoice approvals, holds, or denials based on verification results
• Review accounts receivable reports and resolve disputes or open credits
• Guide clients through Triumph's processes and systems with clear training and support
• Collaborate with team members to ensure smooth operations and strong client relationships
• Maintain confidentiality and handle client information with care

What Makes You a Great Fit:

• Associate or bachelor's degree preferred (or four years of proven customer service experience)
• At least one year of customer service experience in a fast-paced setting
• Freight, transportation, factoring, or logistics experience a plus
• Strong skills in Microsoft Office and Google Suite
• Ability to multitask while meeting deadlines without sacrificing service quality
• Excellent communication skills—written, verbal, and phone etiquette
• Bilingual Serbian/Macedonian or Russian required.

Apply now and take the next step in your career. We're excited to meet you!