Customer Success Specialist

Customer Success Specialist I

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, Lift Master® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

The Customer Success Specialist I provides operational and customer support to help ensure successful onboarding, product adoption, and ongoing customer engagement. Under the guidance of Customer Success leadership, this role builds customer relationships, coordinates follow-up activities, monitors customer health indicators, and assists in delivering a consistent and positive customer experience.

Support assigned customer accounts assisting with planning, execution, and follow-up.

• Assist customers in understanding software features, workflows, and best practices to help them achieve desired business outcomes.

• Participate in customer calls, meetings, and training sessions. Track and manage customer interactions, activities, and feedback within the CRM platform.

• Respond to customers in a timely, professional, and in a customer-focused manner. Support onboarding activities including account setup, training coordination, documentation sharing, and follow-up tasks.

• Monitor customer usage and engagement data to identify trends, risks, or opportunities for increased adoption. Collaborate cross-functionally with Sales, Support, Product, and Implementation teams to deliver a cohesive customer experience.

• Escalate technical issues, product questions, or account concerns to appropriate internal teams (Support, Product, Implementation, Dev).

• Assist with renewals, customer health tracking, and proactive outreach to support retention efforts. Document customer feedback, feature requests, and common challenges to support continuous product and process improvement.

• Develop and maintain a foundational working knowledge of the company's products, services, and value proposition.

• Contribute to the creation and maintenance of customer-facing documentation, FAQs, and onboarding materials.

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group's reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

The pay range for this position is $53,200.00 - $85,975.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence

NOTE:

Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.