Customer Care Team Lead; Evening/Overnight
Job in
Oak Brook, DuPage County, Illinois, 60523, USA
Listed on 2026-08-30
Listing for:
PLS
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
PLS Financial Services, Oak Brook-based, is seeking a Customer Care Team Lead to supervise escalated inquiries and guide a team of Customer Care Representatives in a fast-paced environment. The role emphasizes training, coaching, and ensuring first-call resolution while aligning with company policies and laws.
Evening and overnight availability is required to support operations. Responsibilities include handling escalations, recording interactions, and delivering high-quality service; prior
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