Claims Customer Service Associate

At Falcon Insurance Group, we prioritize meaningful careers! Falcon is a property and casualty insurance Company specializing in non-standard automobile insurance and related products and services. Falcon is a growing Company who currently write in Texas, Illinois, Oklahoma, Indiana, Arizona, Utah, and Colorado with high expansion expectations. Falcon is led by a strong management team with over 75 years of non-standard automobile insurance experience.

• competitive benefits
• 401(k) match
• flexible schedule
• referral bonus
• paid time-off (PTO)
• pay with potential for an annual financial bonus based on both individual and Company performance
• opportunity to participate in volunteer events
• Company outings
• summer happy hours
• holiday events!
• programs to assist with paid training and licensing
• professional learning development
• wellness incentives
• and so much more!

At Falcon, it's not the Company that makes the people; it's the people that make the Company. Visit our Careers page for more information on our benefits, locations and to learn how to join our growing team!

• Providing frontline support to customers regarding their claims
• Respond to inquiries, providing claim status updates, documenting customer interactions, and ensuring a high level of customer satisfaction
• Answer incoming status calls and provide direction and/or answers to basic claim questions
• Verify injuries
• Promptly route incoming mail and faxes to the appropriate claims staff
• Direct inbound claim calls to the proper staff representative

• 1+ year of customer service experience in a call center, insurance, or related office environment
• Basic understanding of auto claims processes, preferred
• Able to multi-task in a fast-paced, high-volume environment
• High School diploma or equivalent
• Bilingual - fluent in English and Spanish, preferred