Investor Services Onboarding Associate

Posted Tuesday, August 4, 2026 at 6:00 AM

Investor Services Onboarding Associate

As an Investor Services Onboarding Associate, you will support the accurate, timely, and compliant processing of real estate investment transactions and transfers of account ownership. You'll review investor documentation, maintain investor data, coordinate required information and signatures, and provide responsive support to investors, financial professionals, qualified intermediaries, custodians, and internal business partners. This role plays an important part in delivering a positive investor experience through accuracy, professionalism, and attention to detail.

• Provide high-quality, investor-focused support to investors, financial professionals, qualified intermediaries, and custodians by addressing questions, updates, corrections, and issue resolution related to new investments and transfers of account ownership.
• Coordinate documentation and required signatures for new investments and transfers of account ownership with investors, financial professionals, custodians, third-party administrators, and intermediaries.
• Provide accurate, timely, and professional support that reflects an investor-first approach and helps create a positive service experience.

• Review subscription agreements, transfer and assignment of ownership forms, trust documents, purchase agreements, and related materials for accuracy, completeness, and compliance.
• Review legal entity and trust documentation to confirm required information is present and account forms are appropriately completed and executed.
• Identify missing, incomplete, or inconsistent information and elevate complex documentation, mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandated
• Prepare closing documentation and enter investor data into proprietary systems with a high degree of accuracy and attention to detail.

• Assist with identifying process improvements and maintaining operational procedures to support accuracy, efficiency, and service quality.
• Maintain and update files, spreadsheets, and reports to ensure data remains accurate, complete, and current.
• Manage documentation workflow by scanning, processing, filing, and distributing files to support accurate recordkeeping and workflow continuity.
• Participate in special projects and perform other duties as assigned.